Shipping policy

All orders are shipped and packaged by Marmewa Art. Order processing time is within 1-5 business days from order date. I ship packages weekly in the order they come in, and will always try my best to get your items to you as quickly as possible. All domestic packages will come with a tracking number.
International packages will come with a shipping confirmation number.

Domestic orders may take up to 3 -7 business days to arrive depending on location, shipping time, and weather. 

Please allow up to 2 weeks before reporting a possible lost package, as some delays may happen from time to time. If your tracking number says delivered, and you did not receive your package, please check with your local post office. There are many times a notice is not left in your mail slot, and it will be there.

International orders may take 14 – 21 business days to arrive. Orders may incur customs fees/taxes charged by your country. Marmewa Art is not responsible for these fees. These are taxes charged by your countries laws. If you are not sure an order may incur fees, please check with your local customs office. Packages returned to us due to non-paid customs will not be refunded. Re-shipment fees will be charged to re-ship all international packages. 

Please allow up to 6 weeks before reporting a possible lost package, as these can sometimes get set in customs and not released until a possible inspection is done. If your package is marked as delivered, and you do not have it in hand, please check your local post. There are times that they do not leave notices. 

If a package is returned to us, we will contact you for reshipment (including a reshipment fee if applicable) you will have 90 days to respond to the email and get it shipped back out to you. If you do not respond within 90 days, the product will be restocked and you will not be refunded.